Privacy Policy

This Privacy Policy describes how Cape DStv Experts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website or services.

1. Information We Collect

To understand your needs and provide you with the best service, we may collect the following types of information:

• Contact Information: Name, phone number, email address, physical address.
• Service Information: Details about your DStv service (if applicable), such as package type, decoder information, installation details.
• Financial Information: If you purchase equipment from us, we may collect payment information such as credit card details. (Note: We will use a secure payment processing service to handle this information.)
• Usage Information: How you interact with our website, such as pages visited, forms submitted (including appointment requests), and reviews or testimonials submitted. (We may use cookies or similar technologies to collect this information.)

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our services, including scheduling appointments, completing installations and repairs, processing equipment sales, and offering technical support.
• To process your requests and inquiries.
• To send you important information about our services, including confirmations, invoices, appointment reminders, and (with your consent) marketing communications about our services and promotions.
• To improve our website and services, including for personalization and troubleshooting.
• To publish reviews or testimonials on our website or marketing materials, but only after obtaining your consent and anonymizing any personally identifiable information (unless you choose to include it).
• To analyze user behavior on our website to improve user experience and for marketing purposes.

3. Sharing Your Information

We will not share your personal information with third parties except in the following cases:

• With service providers who help us operate our business, such as appointment scheduling platforms, payment processors, or website analytics providers. These third parties are obligated to keep your information confidential and secure.
• To fulfill your equipment purchase, we may share your information with a payment processing service and/or a delivery company.
• To comply with legal or regulatory requirements.
• In the event of a business transfer, such as a merger or acquisition.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure. We cannot guarantee the security of your information.

5. Cookies

We may use cookies and similar technologies to track the activity on our website and hold certain information. You can choose to disable cookies in your browser settings. However, this may affect your ability to use some features of our website.

6. Your Choices

You have the following choices regarding your information:

• You can access and update your information by contacting us.
• You can unsubscribe from marketing communications by following the unsubscribe instructions in the emails you receive.
• You can request that we delete your information by contacting us. However, please note that we may need to retain some basic information for legal or record-keeping purposes.
• You can withdraw your consent for the publication of your testimonial at any time by contacting us.

7. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@capedstvinstallers.co.za or +27 73 393 9770

This revised policy incorporates the details you provided about Cape DStv Experts’ specific practices, such as equipment sales, testimonial collection, and social media usage.

This policy was last updated 25/06/2024 17:14